Start VTuber / Refund and cancellation policy
Refund and cancellation policy
terms-2026-09-13-v1 · 2026-09-13
You may request a refund within seven days of purchase for an unused ticket if production has not started. Changes of preference or cancellations after production starts are not eligible for a refund.
Tickets are granted within 24 hours after payment is confirmed, usually within minutes. If missing, we investigate and grant the ticket or provide a full refund. Production proceeds after each required start or approval; time waiting for your answers or review is excluded. Contact us if a stage does not progress for 24 hours. If we cannot restore or deliver within seven days of your report, you may request a full refund. No universal completion time is promised. Unused tickets may be refunded on request within seven days of purchase. Preference cancellations after production starts are excluded. Duplicate charges are refunded after verification. We normally provide an initial reply within three business days, excluding weekends and Japanese holidays, Japan time. We initiate an approved refund to the original payment method within seven days without deducting payment fees; the payment provider determines when it appears on your statement.
For a planned service closure we normally give 60 days' notice and refund valid unused tickets and undelivered services. We provide a period to retrieve and back up completed works; their usage licence survives closure. For unexpected outages we notify, provide data and arrange refunds as promptly as practicable. Material changes are announced with their effective date. Reports of infringement or abuse are reviewed with the facts and explanations before necessary and proportionate action. Liability that cannot lawfully be excluded, including for the operator's intentional misconduct or gross negligence, is not excluded.
Contact the address below with your purchase account and order number. Do not send card numbers or passwords.
startvtuber.official@gmail.com
This policy does not limit consumer rights provided by applicable law.