Terms of service and software licence

terms-2026-09-13-v1 · 2026-09-13 · en

1. Scope and acceptance

These terms cover Start VTuber, its website, supported apps and paid production. Review and expressly accept the displayed terms and refund policy when purchasing. Viewing an earlier draft is not acceptance. Minors must obtain any guardian consent required by applicable law.

2. Price and production tickets

One character-production ticket costs ¥3,980 including tax as a one-time payment, including one front image and up to five direction-image revisions in total. There is no monthly fee for using completed characters with the camera and OBS. Start production within 180 days of purchasing a new ticket. Production already started will not be terminated solely because that period ends. No expiry is retroactively added to previously granted tickets. A ticket is assigned to one production and cannot be reused for another character.

3. Production, review and quality

You review and approve the front and direction images. A successful direction-image regeneration is automatically selected; you can select an earlier image again. Revisions do not guarantee a particular appearance. Review shoulder and clothing alignment before finishing because it affects the result. Animals, muzzles, nonhuman shapes and extreme side views may have eye/mouth detection, blinking, contour and movement problems. Disclosed quality limitations or preferences do not qualify for a refund after production begins; inability to supply the service and statutory remedies are separate. Originality, noninfringement, exclusivity and copyright protection in every territory are not guaranteed.

4. Your characters

To the extent you hold the necessary rights, individuals and companies may use their own characters in monetized streams, videos and merchandise. Credit to this service is optional. Obtain the rights needed to copy, upload, modify, process in the cloud, publish and commercially use submitted images, text and likenesses. Existing source-material rights remain with their holders. These terms do not override third-party material, AI-provider or open-source licence conditions.

5. Models, software and accounts

Redistributing or reselling completed model data to others, reselling tickets and sharing accounts with others are prohibited. Your own use on multiple PCs and backups are allowed. Companies must use an account per actual user. Producing or delivering models for clients requires separate permission. The app is licensed non-exclusively, without transfer of ownership or proprietary source-code rights. Do not bypass authentication or usage limits unlawfully or infringe others' rights. Rights granted by law or third-party licences remain intact. The format is proprietary; compatibility with other software, VRM or Live2D is not guaranteed.

6. Included samples

Individuals and companies may monetize streams and videos using the included Aster and male samples. Credit is optional. Sample merchandise and sale or redistribution of the sample assets or model data are prohibited. Do not impersonate the official service or operator. No trademark licence is granted.

7. Storage and software updates

Production data is stored on your device. Completed characters can be retrieved on another supported PC from your account's private cloud library. Moving a character to trash hides it from the list and permits restoration; it is not permanent erasure. Keep your own backups against failures. Perpetual cloud operation or compatibility with future operating systems is not guaranteed. Enabling automatic updates in Settings downloads updates in advance; installation and restart remain your actions. Software updates are not subscription renewals.

8. Delivery, support and refunds

Tickets are granted within 24 hours after payment is confirmed, usually within minutes. If missing, we investigate and grant the ticket or provide a full refund. Production proceeds after each required start or approval; time waiting for your answers or review is excluded. Contact us if a stage does not progress for 24 hours. If we cannot restore or deliver within seven days of your report, you may request a full refund. No universal completion time is promised. Unused tickets may be refunded on request within seven days of purchase. Preference cancellations after production starts are excluded. Duplicate charges are refunded after verification. We normally provide an initial reply within three business days, excluding weekends and Japanese holidays, Japan time. We initiate an approved refund to the original payment method within seven days without deducting payment fees; the payment provider determines when it appears on your statement.

9. Service closure and responsibility

For a planned service closure we normally give 60 days' notice and refund valid unused tickets and undelivered services. We provide a period to retrieve and back up completed works; their usage licence survives closure. For unexpected outages we notify, provide data and arrange refunds as promptly as practicable. Material changes are announced with their effective date. Reports of infringement or abuse are reviewed with the facts and explanations before necessary and proportionate action. Liability that cannot lawfully be excluded, including for the operator's intentional misconduct or gross negligence, is not excluded.

10. Law and language

Sales are worldwide subject to legal and payment-provider regional restrictions. Japanese is the controlling text and Japanese law governs, without limiting mandatory consumer rights applicable where you reside. Contact startvtuber.official@gmail.com with your account and order number. Do not send card numbers or passwords.

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